Refund & Cancellation Policy
We believe in keeping payments simple and transparent. Learn how cancellations, refunds, subscription payments, and unused credits are handled at ZinCut.
Last updated: August 25, 2026
At ZinCut, we want you to have a positive experience with our creative tools and services. This Refund & Cancellation Policy explains how subscription cancellations and refunds are handled.
Subscription Cancellation
You can cancel your ZinCut subscription at any time from Settings → Plan & Billing, or by contacting our support team if you need help.
When you cancel, your subscription remains active until the end of the current billing period, then moves to the Free plan. You will not be charged again after cancellation.
Cancellation does not entitle you to a prorated refund for the unused portion of the current billing period.
Refunds
Subscription payments and one-time credit top-ups are generally non-refundable once processed, except where required by applicable law or in circumstances approved by ZinCut.
However, we may provide a refund at our discretion in cases such as:
- Accidental or duplicate charges
- Technical issues that prevent you from accessing the service
- Unauthorized transactions
- Other exceptional circumstances
Refund requests should be submitted as soon as possible after the transaction.
Credits and AI Processing
ZinCut provides credits as part of your subscription plan, and you can also buy one-time credit top-up packs separately. Credits are used to access AI-powered processing and other paid features, and the cost is always shown before you generate.
Because credits may represent processing costs incurred by ZinCut, credits that have already been used are generally not refundable.
If you request a refund for a subscription or credit purchase, we may consider the amount of credits already consumed when determining the refund amount.
Unused credits may be refunded only when ZinCut approves the refund or when required by applicable law.
Technical Problems
If a generation fails due to a technical error on our end, the credits it would have cost are automatically refunded to your account — you don't need to contact us for this.
If you believe a paid feature failed without your credits being refunded, or the service was otherwise unavailable, please contact us and we'll investigate.
Unauthorized Payments
If you believe that a payment was made without your authorization, please contact us immediately so that we can investigate the transaction.
We may request information necessary to verify the transaction and protect your account.
How to Request a Refund
To request a refund, contact our support team through the contact information provided on the ZinCut website.
Please include:
- The email address associated with your ZinCut account
- The date of the transaction
- The reason for your refund request
- Any relevant information that can help us investigate the issue
We will review your request and notify you of the outcome.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method used for the transaction.
The time required for the refund to appear in your account may depend on your bank, card issuer, or e-wallet provider.
Changes to this policy
ZinCut may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact
If you have questions about cancellations, refunds, or payments, please reach out to support@zincut.com and we'll help.