Delete your ZinCut account

In the ZinCut app

1. Open ZinCut and sign in to the account you want to delete.
2. Go to Settings.
3. Tap Delete account, read the warning, type the confirmation phrase shown and confirm.

On the website

1. Sign in at www.zincut.com.
2. Open Studio, then Settings.
3. Choose Delete account and confirm.

If you cannot sign in

Email support@zincut.com from the email address of your account with the subject "Delete my account". We will check that the request comes from the owner of the account and then delete it.

What is deleted

• Your login. Access is revoked immediately.
• Your profile and account details (name and email address).
• Your projects, uploads and generated results, including the files stored in our file storage.
• Your credit balance and any plan benefits.
• Any subscription bought on the ZinCut website is canceled.

What is kept, and for how long

• Billing and payment records are kept without a link to your deleted account, for accounting and legal reasons.
• Deleted data can remain in backups and technical systems for a short time for security and disaster recovery. It is not kept longer than reasonably necessary.

Subscriptions bought in the app

Deleting your account does not stop a subscription that you bought through the Apple App Store or Google Play. Cancel it first in Settings > Apple Account > Subscriptions on iPhone, or Google Play > Payments & subscriptions > Subscriptions on Android.

Questions

Write to support@zincut.com.